Client

Since from its inception in 1977, the client’s business servers across UAE and Qatar. With over 300 employees across the region, the client has evolved into a diversified and global provider of supply chain solutions. The client has a strong presence in the MENA region together with their partner networks in Europe, America, Africa and Asia Pacific.

Challenges

The client required to automate the various service requests received from their customers. The requests are generated as SAP IDoc documents that needs to be validated and processed at regular intervals. The system should also send intimations to the stakeholders.

What We Did

Studying the client’s requirements in detail, we suggested to develop a windows application which connects to the FTP where the SAP IDoc files from the customers are placed to validate and process the data. These SAP IDoc documents are materialized at regular intervals and acknowledged to the customers and stakeholders.

Technologies Used.

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Results

• One stop solution to validate and process the incoming requests from client
• Increased response time with data accuracy
• Acknowledgements to customers and other stakeholders on receiving the request
• Various types of SAP IDoc documents for handling user requirements