Significance of LiveChat feature in Website for Business

Livechat Software is a valuable tool for business in various ways, to retain customers and increase revenues. This technology allows customers to contact a business in real-time from their device while they’re on your website.  It’s said to reduce customer service costs by up to 30% indirectly improving your company’s profits.  Real time customer service will guide customers in their purchases and you can undoubtedly spot a boost in your earnings.

Livechat is convenient for following reasons:

• Livechat connects customers instantly to an agent and so no wait time
• Previous conversation can be kept for the future and can be referred back to for context.
• Provides purchase related queries answered on the spot to benefit both your business and customers.

By using website livechat, you can address concerns, explain features, and remedy customer support problems. Dealing with non-technical customers is easier and helps you to provide the support that will make a difference with your customers without spending a lot of money. Surprisingly Live chat support helps user agent to close more than 60 customer tickets an hour with just one live chat agent.

Studies reveal that people prefer buying from websites with live-chat, as they get queries answered quickly. Another report says that US consumers would leave a website if there is no agent online to answer their questions and concerns. Overall statistics clearly states that live-chat is an absolute necessity to build long term relationship with customers and to increase customer experience.

Using ASP.NET SignalR technology we build web applications that can send and receive and broadcast data in real time. It’s easy to create SignalR services both in web and non-web applications for broadcasting of messages from the server to the client. If you consider adding a livechat on your website, contact us we will assist you to make livechat and quality customer service the core to your brand’s identity.