Client

A leading healthcare services provider focusing to develop an innovative marketplace service platform that brings the best Doctors / Hospitals / Pharmacies / Diagnostics professionals to get online and serve the needy people looking for healthcare assistance.

Challenges

The Healthcare organisation needs to create a strong online presence and build the trust of patients by keeping them satisfied at every step of the journey. To enable patients, share their feedback on the services availed and provide value to their target market.

• To provide access for easy scheduling and payment procedures
• Adapt network logic and take advantage of partnerships
• To enable patients, connect with healthcare service providers
• Access the marketplace on-the-go using customized iOS and Android apps
• Stay realistic by focusing on customer needs
• To cater the ever-growing demand within minutes

What We Did

We offered them online healthcare services marketplace platform wherein separate modules are there for doctors, pharmacist, diagnostics professionals to create their profiles and list their services. This integrated healthcare services marketplace platform combines a comprehensive suite of healthcare offerings to make sure each and every healthcare need is taken care. This healthcare marketplace app allows the patients to get consultation for their ailments at ease. For Consumers

• Patients can gain single-point access through mobile app, choose from multiple alternatives as per their convenience and book preferred timing at their fingertips.
• Equips patients to choose the service provider and take the service from the service provider on time.
• Here patients can track booked status, do payment securely, rate / share feedback on the service satisfaction and raise dispute if any
• Interact and have an open line of communication between patients and healthcare related service providers.

For Service Providers

• Doctors, Pharmacist, diagnostic professionals can on board be using approved credentials shared by admin
• Features enabled them to receive customer bookings based on the nearest geo-location, do online consultation and actively engage the patients with constant doctor guidance.
• Full fill the service and get paid for them online, get to know customer queries, complaints, geo location, customer contact no, geo map routing to customer site.

For Admin Panel Administers are given privilege to set privilege for each service offered. Customer booking management, healthcare report maintenance, feedback follow-ups and dashboard for report access and trend analysis.

Technologies Used.

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Results

• Transforms the patient experience
• Created solid reputation among patients
• Improved the competitive advantage for your business
• Increased the visibility on the quality of healthcare services
• Ability to continually measure and evaluate the needs and expectations of consumers