Client

A leading home appliance service provider focusing to develop an innovative marketplace service platform that brings the best technicians and Service professionals under one online roof aiming to serve the needs of customers in time.

Challenges

After the briefing of all requirements, our team identified the challenges that arise for the client.   For Consumers:

1. Unable to fix the appointment and take the service from the Service provider on time
2. Concerned about the pricing of Services, whether it is standard or incorrect
3. General lack of trust on the service providers about the offered services
4. No escalation mechanism to support the customer
5. No history of bookings

For Service Provider:

1. Unable to know if the customer booking is taken care effectively and status
2. Unable to get the feedback on services from the consumers
3. Unable to ensure the right service fee is collected based on service provided
4. Unable to find the technician’s performance while they are in field attending service calls.

What We Did

The platform we built addressed all the pain points and more. The after-sales Service provider gets a strong online presence to build the trust of customers to keep them satisfied at every step of the journey. They can share their feedback on the services availed. The platform provides value to enable them to hit the target market with the right services.

• To provide access for easy scheduling and payment procedures
• Adapt network logic and take advantage of partnerships
• To enable customers and connect with professional service providers
• Access to the marketplace on-the-go, using customized iOS and Android apps
• Stay realistic by focusing on customer needs and service history
• To cater the ever-growing demand, respond within minutes

We offered them a professional online marketplace platform wherein separate modules are available for different service professionals to create their profiles and list their services as per terms and conditions of the application. This integrated service platform combines a comprehensive suite of service offerings to make sure each and every service/maintenance requirement is taken care. This service marketplace app also allows the consumers to get consultation for their service issues.   For Consumers

• Customer can gain single-point access through a mobile app, or web, then choose from multiple alternatives, as per their convenience, and book a preferred timing at their fingertips online.
• Equips the customer to choose the service provider and avail the service from the chosen service provider on time.
• Customers can track the booked ticket and status, make payments securely, rate/share feedback on service satisfaction and raise a dispute if any.
• To interact and have an open line of communication between customer and related service providers.

For Service Providers

• Service professionals can get on-board by using approved credentials shared by admin
• Features enabled them to receive customer bookings based on the nearest geolocation, and enable online consultation to actively engage the stakeholders.
• Fulfil the service obligations and get paid for them online
• Get to know immediately customer queries, complaints, geo location, customer contact info, geo map routing to customer site.

For Admin Panel Administrators have authorization to set privilege for each service offered and manage customer booking, service report maintenance, feedback, follow-ups and dashboard access for report and do trend analysis. The app is developed for both Android and iOS operating systems.

Technologies Used.

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Results

• Improved the competitive advantage for business growth
• Increased the visibility on the quality of maintenance and services
• Created sound reputation among customers
• Ability to continually measure and evaluate the needs and expectations of customers
• Transforms the customer experience

Grow your business by creating the service marketplace and expanding it. Leave an enquiry and we get back to you as soon as possible.